Outside Region Terms

These Terms of Use are applicable to residents in the European Economic Area (EEA), Switzerland, or the UK. If you reside outside of these regions, these Terms of Use also apply to you.

Thank you for choosing QX LABS PTE. LTD.!

These Terms of Use (“Terms”) pertain to your utilisation of QX LABS PTE. LTD.’s various services for individuals, encompassing any associated software applications, technology, and websites (“Services”). These Terms specifically address the personal, non-commercial usage of our Services by consumers. A contractual agreement is established between you and us when you confirm acceptance of these Terms or when you engage with the Services in any other manner.

For the usage of ASK QX, our APIs, and other services intended for businesses and developers, please refer to our Business Terms.

To understand how we collect and utilise personal information, please review our Privacy Policy. While it is a separate document and not integral to these Terms, it holds significance and we recommend reading it.

About Us

QX LABS PTE. LTD. is an AI research and deployment company dedicated to ensuring that artificial general intelligence benefits humanity. For more details about QX LABS PTE. LTD., please visit qxlabai.com

Additional Terms Specific to Each Service

Your use of our Services may be subject to additional service-specific terms and policies depending on the specific Service or features you engage with. The crucial ones to be mindful of, and integral to these Terms, are outlined below:

Usage Policies: These policies detail how you are permitted to utilise our Services and Content.

Service Terms: These terms come into play when you use certain Services or features.

Sharing & Publication Policy: This policy establishes the rules governing the sharing of Content.

Service Credit Terms: These terms govern the purchase and utilisation of service credits on our Services.

Registration and Access

To use our Services, you must be at least 13 years old or meet the minimum age required in your country. If you are under 18, you need parental or legal guardian permission. Provide accurate information for account registration, do not share credentials, and ensure accountability for all activities under your account.

Utilising Our Services

Permitted Actions: Conditional on your adherence to these Terms, you are authorised to access and utilise our Services. While using our Services, you must comply with all relevant laws, as well as our Sharing & Publication Policy, Usage Policies, and any other documents, guidelines, or policies provided by us.

Prohibited Actions: It is prohibited to engage in any illegal, harmful, or abusive activities using our Services. For instance, you may not:

  • Utilise our Services in a manner that infringes, misappropriates, or violates anyone’s rights.
  • Modify, copy, lease, sell, or distribute any aspect of our Services.
  • Attempt or assist in reverse engineering, decompiling, or discovering the source code or underlying components of our Services, including our models, algorithms, or systems (unless such restriction is prohibited by applicable law).
  • Automatically or programmatically extract data or Output (as defined below).
  • Falsely represent that Output was generated by a human when it was not.
  • Disrupt or interfere with our Services, including circumventing rate limits or restrictions, or bypassing protective measures or safety mitigations implemented on our Services.
  • Use Output to develop models that compete with QX LABS PTE. LTD.

Software: Our Services may permit you to download software, such as mobile applications, which may update automatically for you to use the latest version. Such software may include open source components governed by their own licences, which we make available to you.

Corporate Domains: If you establish an account using an email address owned by an organisation (e.g., your employer), that account may be added to the organisation’s business account with us. In such cases, notice will be provided to you, enabling you to facilitate the transfer of your account unless your organisation has already notified you about monitoring and control. Once the account is transferred, the organisation’s administrator gains control over your account, including access to Content (as defined below) and the ability to restrict or revoke your account access.

Third-Party Services: Within our services, there might be incorporation of third-party software, products, or services (“Third-Party Services”). Specific features of our Services, such as the browse feature, may integrate output from these services (“Third-Party Output”). Both Third-Party Services and Third-Party Output are governed by their respective terms, and we disclaim responsibility for them.

Feedback: Your feedback is valued, and by providing it, you consent to its unrestricted usage by us without any compensation to you.


User Input and Output: You have the option to provide input (“Input”) to the Services and receive output (“Output”) based on that Input. Collectively, Input and Output are referred to as “Content.” It is your responsibility to ensure that the Content does not violate any applicable laws or these Terms. By providing Input to our Services, you affirm that you possess all necessary rights, licences, and permissions.

Ownership of Content: Between you and QX LABS PTE. LTD., and to the extent allowed by applicable law, (a) you retain ownership rights in Input, and (b) you own the Output. QX LABS PTE. LTD. assigns to you all of its right, title, and interest, if any, in and to the Output.

Similarity of Content: Due to the nature of our Services and artificial intelligence, it is possible that Output may not be entirely unique, and other users may receive similar results. The assignment of rights mentioned above does not extend to other users’ output or any Third Party Output.

Our Use of Content: We may utilise Content to provide, maintain, develop, and enhance our Services, adhere to applicable laws, enforce our terms and policies, and ensure the safety of our Services.

Accuracy: Artificial intelligence and machine learning are dynamic areas of research, constantly advancing to enhance the accuracy, reliability, safety, and overall utility of our Services. Given the inherent probabilistic nature of machine learning, utilisation of our Services may lead to Output that, in certain instances, may not precisely mirror real people, locations, or facts.

By using our Services, you acknowledge and agree to the following:

  • Accuracy Variation: Output may not invariably be accurate. It is advised not to solely rely on Output from our Services as an absolute source of truth, factual information, or a substitute for professional advice.
  • Evaluation Responsibility: It is your responsibility to assess the accuracy and suitability of Output for your specific use case. This involves employing human review where appropriate before utilising or sharing Output derived from the Services.
  • Legal and Material Impact: You must refrain from using any Output related to an individual for purposes that could have legal or material consequences for that person, such as making significant decisions regarding credit, education, employment, housing, insurance, legal matters, medical issues, or any other crucial aspect of their life.
  • Incomplete, Incorrect, or Offensive Output: Our Services may generate Output that is incomplete, incorrect, or offensive, and such Output does not necessarily reflect the views of QX LABS PTE. LTD.. If the Output refers to third-party products or services, it does not imply an endorsement or affiliation with QX LABS PTE. LTD. by the third party.

Our IP Rights

QX LABS PTE. LTD. and its affiliates own all rights, title, and interest in the Services. Use our name and logo following our Brand Guidelines.

Paid Accounts

Billing Information: When purchasing any Services, it is essential to provide accurate and complete billing information, including a valid payment method. For paid subscriptions, your payment method will be automatically charged at each agreed-upon periodic renewal until cancellation. You are responsible for all applicable taxes, and taxes will be charged as required. In the event of payment failure, your account may be downgraded or access to our Services suspended until payment is received.

Service Credits: Some Services can be paid for in advance by acquiring service credits, all of which are governed by our Service Credit Terms.

Cancellation Window: Within the 14 days following your purchase date (referred to as the “Cancellation Window”), you have the right to cancel your purchase and request a refund without providing a reason. The refund will encompass the applicable subscription fee, prorated from the date of your cancellation request to the conclusion of the paid subscription period. To initiate cancellation and request a refund, kindly reach out to Support.

Cancellation: You have the flexibility to cancel your paid subscription at any time. Please note that payments are non-refundable, except where mandated by law. These Terms respect any mandatory local laws concerning your rights to cancel.

Changes: Prices may be subject to change periodically. In case of a subscription price increase, you will be notified at least 30 days in advance, and the new price will be effective on your next renewal. This allows you the option to cancel if you disagree with the price adjustment.

Termination and Suspension

Your Options: You have the freedom to cease using our Services and conclude your association with QX LABS PTE. LTD. at any time by simply closing your account and discontinuing the use of our Services.

EEA Consumer Withdrawal Right: If you are an EEA-based consumer, you possess the right to close your account and withdraw from these Terms within 14 days of accepting them. This can be done by contacting Support.

QX LABS PTE. LTD.’s Authority: We reserve the right to take measures such as suspending or terminating your access to our Services or closing your account under the following circumstances, determined reasonably and objectively:

  • You have violated these Terms or our Usage Policies.
  • Compliance with the law necessitates such action.
  • Your use of our Services poses a risk or harm to QX LABS PTE. LTD., our users, or others.
  • Your account has been inactive for over a year, and you do not hold a paid account.

Notification: In the event of account termination, we will exert reasonable efforts to notify you in advance. This allows you the opportunity to export your Content or data from the Services, unless circumstances make it inappropriate, we reasonably believe that continued access could harm QX LABS PTE. LTD. or others, or legal prohibitions are in place.

Appeals: If you believe that the suspension or termination of your account was in error, you can file an appeal by contacting Support.

Our Pledges to You

Provision of Services: We are committed to delivering the Services to you with reasonable skill, care, and professional diligence. However, we do not guarantee the perpetuity of the Services or their current form for any specific duration.

Liability: We absolve ourselves of responsibility for loss or damage unless it is a result of our breach of these Terms or was reasonably foreseeable when entering into this agreement. Loss or damage caused by events beyond our reasonable control is also not within our liability. We refrain from excluding or limiting our liability unlawfully, ensuring you retain the full protections provided by applicable laws.

Statutory Rights: Certain statutory rights that cannot be restricted or excluded by a contract, such as these Terms, or rights you are legally entitled to, remain unaffected by these Terms. This includes rights applicable to you as a consumer.

EEA Consumer Guarantee: If you are an EEA-based consumer, legal guarantees covering the Services are provided by EEA consumer laws. For inquiries regarding your legal guarantee, please reach out to Support.

Dispute Resolution

Addressing Concerns: In the event of a dispute, our initial preference is to comprehend and attempt to resolve your concerns informally before resorting to any formal legal actions. To communicate your concerns, please utilise this form.

Legal Recourse: If an amicable resolution cannot be reached, either party has the option to pursue legal action through their local courts.

EEA Consumer Alternative Dispute Resolution: If you are a resident of the EEA, you also have the option to escalate the dispute to an alternative dispute resolution body using the European Commission’s Online Dispute Resolution (ODR) Platform, accessible at https://ec.europa.eu/consumers/odr.

Copyright Infringement Notifications

If you believe that your intellectual property rights have been violated, kindly send a notice to the address provided below or complete this form. We reserve the right to delete or disable any Content that is alleged to be infringing and may take further action, including terminating accounts of repeat infringers.

SINGAPORE (049422)

For written claims related to copyright infringement, please ensure the inclusion of the following information:

  • A physical or electronic signature of the person authorised to act on behalf of the copyright owner.
  • A description of the copyrighted work that you allege has been infringed upon.
  • Details indicating the location of the allegedly infringing material on our site for identification purposes.
  • Your address, telephone number, and email address.
  • A statement by you affirming a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
  • A statement by you, asserting that the information provided in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the copyright owner’s behalf.

General Terms

Assignment: You are not permitted to assign or transfer any rights or obligations outlined in these Terms. However, we reserve the right to assign or transfer our rights or obligations to any affiliate, subsidiary, or successor in interest associated with our Services. Such assignments will not impact any consumer rights you possess. If you find these terms unsatisfactory, you retain the right to terminate your association with QX LABS PTE. LTD. and discontinue the use of our Services at any time.

Changes to These Terms or Our Services: We are consistently enhancing and refining our Services. Consequently, we may periodically update these Terms or our Services for reasons such as changes in the law, security or safety concerns, circumstances beyond our control, routine service development, or adaptation to new technologies. In the event of changes that significantly and adversely affect you, we will provide at least 30 days’ notice through email or in-product notifications. Any alterations will only be applicable to our future relationship, and if you disagree with the modifications, you must cease using our Services.

Delay in Enforcing These Terms: A delay in enforcing any provision of these Terms by either party does not waive the right to enforce it later. It will not hinder either party from taking corrective actions at a later date. If any portion of these Terms is deemed invalid or unenforceable, it will not impact the enforceability of the remaining provisions.

Trade Controls: You are obligated to adhere to all relevant trade laws, including sanctions and export control laws. Our Services cannot be utilised in, or for the benefit of, or exported or re-exported to any U.S. embargoed country or territory, or to any individual or entity prohibited or restricted under applicable trade laws. Additionally, our Services may not be employed for any end use prohibited by relevant trade laws, and your Input must not include material or information requiring a government licence for release or export.

Governing Law: The laws of the jurisdiction where you reside will govern these Terms.

Business Use of the Services Addendum

Commercial and Business Utilisation: If you employ our Services for commercial or business purposes, the subsequent terms are applicable. In the event of a contradiction between this Business Use of the Services Addendum and the remainder of these Terms, this Addendum shall take precedence.


Certain countries and states may not permit the disclaimer of specific warranties or the limitation of particular damages, so some or all of the terms above may not be applicable to you, and you may have additional rights. In such instances, these Terms solely curtail our responsibilities to the maximum extent allowed in your country of residence.


Indemnification: If you are a business or organisation, to the extent allowed by law, you will indemnify and hold us, our affiliates, and our personnel harmless from any costs, losses, liabilities, and expenses (including attorneys’ fees) arising from third-party claims related to your use of the Services and Content or any violation of these Terms.

Governing Law (Business Use): These Terms will be regulated and interpreted in compliance with the laws of Singapore, disregarding its conflict of law principles. Our neglect to enforce any right or provision of these Terms will not be deemed a waiver of such rights. Should any provision of these Terms be deemed invalid or unenforceable by a court, the remaining provisions will still be valid. These Terms form the complete agreement between us concerning our Service, overriding any previous agreements related to the Service.