Privacy Policy

We, at QX LABS PTE. LTD. (together with our affiliates, collectively referred to as ” QX LABS PTE. LTD.,” “we,” “our,” or “us”), value your privacy and are firmly committed to safeguarding any information obtained from or about you. This Privacy Policy outlines our practices concerning the Personal Information collected when you use our website, applications, and services (collectively referred to as “Services”). It’s important to note that this policy does not cover content processed on behalf of customers using our business offerings, such as our API, as the handling of that data is governed by customer agreements.

For details on how we collect and utilise training information to enhance our language models, including ASK QX and other Services, and the options available to you regarding that information, please refer to this help centre article.

Collection of Personal Information

Personal Information You Provide: We gather Personal Information in the event that you establish an account to utilise our Services or correspond with us in the following ways:

Account Information: Upon creating an account, we will amass information linked to your account, encompassing your name, contact details, account credentials, payment card specifics, and transaction history, collectively referred to as “Account Information.”

User Content: In the course of using our Services, we collect Personal Information contained in the input, file uploads, or feedback that you submit to our Services, collectively termed as “Content.”

Communication Information: Should you engage in communication with us, we gather your name, contact information, and the contents of any messages you transmit, identified as “Communication Information.”

Social Media Information: Our presence on social media platforms like Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn prompts the collection of Personal Information that you opt to share with us, such as your contact particulars, collectively denoted as “Social Information.” Moreover, the entities hosting our social media pages may furnish us with aggregated information and analytics concerning our social media interactions.

Other Information You Provide: We compile additional information that you furnish, such as participation in our events or surveys or supplying information for identity verification, collectively termed as “Other Information You Provide.”

Personal Information Automatically Received Through Your Use of the Services:

Upon your visit, use, or interaction with the Services, we automatically obtain the following information regarding your engagement, usage, or interactions, collectively referred to as “Technical Information”:

Log Data: Data that your browser or device spontaneously transmits when utilising our Services. This encompasses your Internet Protocol address, browser type and settings, the timestamp of your request, and your interactions with our Services.

Usage Data: Information pertaining to your utilisation of the Services, such as the content types you view or engage with, the features you employ, and the actions you perform. Additionally, this includes details about your time zone, country, access dates and times, user agent and version, the type of computer or mobile device in use, and your computer connection.

Device Information: Encompasses the device’s name, operating system, device identifiers, and the browser being employed. The information collected may vary based on the type of device in use and its configurations.

Cookies: We utilise cookies for the operation and administration of our Services to enhance your user experience. A “cookie” is a data snippet transmitted to your browser by a visited website. You have the option to configure your browser to accept all cookies, reject all cookies, or notify you whenever a cookie is presented, allowing you to decide each time whether to accept it. However, declining a cookie may, in certain instances, limit your ability to use a website or adversely impact its display or functionality. For more detailed information on cookies, please refer to the All About Cookies website.

Analytics: Various online analytics tools may be employed, utilising cookies to assist us in scrutinising user interactions with our Services and refining your experience during usage.

Utilisation of Personal Information

We may employ Personal Information for the following purposes:

  • Provision, administration, maintenance, and/or analysis of the Services;
  • Enhancement of our Services and conducting research;
  • Communication with you, including the transmission of information about our Services and events;
  • Development of new programs and services;
  • Prevention of fraud, criminal activities, or misuse of our Services, safeguarding the security of our IT systems, architecture, and networks;
  • Execution of business transfers; and
  • Compliance with legal obligations, legal processes, and safeguarding our rights, privacy, safety, property, and/or those of our affiliates, you, or other third parties.

Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information to eliminate its identification with you and utilise such information for the assessment of our Services’ effectiveness, enhancement of features, research, and similar purposes. Additionally, we may analyse the general behaviour and characteristics of Service users, sharing aggregated information, such as general user statistics, with third parties, publishing it, or making it generally available. The collection of aggregated information may occur through the Services, cookies, and other methods outlined in this Privacy Policy. De-identified information will be maintained and utilised in an anonymous or de-identified manner, and we will refrain from attempting to re-identify the information unless mandated by law.

Disclosure of Personal Information
Under specific circumstances, we may disclose your Personal Information to third parties without providing you with additional notice, unless compelled by law:

Vendors and Service Providers: To fulfil operational requirements and perform specific services and functions, we may share Personal Information with vendors and service providers. These may include hosting services, customer service vendors, cloud service providers, email communication software, web analytics services, and other information technology providers. These parties will access, process, or store Personal Information solely as instructed by us during the course of their duties.

Business Transfers: In the event of strategic transactions, reorganisation, bankruptcy, receivership, or the transition of services to another provider (collectively referred to as a “Transaction”), your Personal Information and other data may be disclosed during the diligence process to counterparties and other entities assisting with the Transaction. It may also be transferred to a successor or affiliate as part of the Transaction, along with other assets.

Legal Requirements: We may share your Personal Information, along with details of your interactions with our Services, with government authorities, industry peers, or other third parties under the following circumstances:

  • If required by law or in good faith belief that such action is necessary to comply with a legal obligation.
  • To protect and defend our rights or property.
  • If we determine, at our sole discretion, that there is a violation of our terms, policies, or the law.
  • To detect or prevent fraud or other illegal activities.
  • To ensure the safety, security, and integrity of our products, employees, users, or the public.
  • To protect against legal liability.

Affiliates: Personal Information may be disclosed to our affiliates, defined as entities that control, are controlled by, or are under common control with QX LABS PTE. LTD.. Our affiliates will utilise the shared Personal Information in a manner consistent with this Privacy Policy.

Business Account Administrators: If you join a ASK QX Enterprise or business account, administrators of that account may access and manage your QX LABS PTE. LTD. account. Additionally, if you create an account using your employer’s or another organisation’s email address, we may share the information that you have an QX LABS PTE. LTD. account and specific account details, such as your email address, with your employer or organisation. This facilitates actions like adding you to their business account.

Other Users and Third Parties You Share Information With: Some features enable you to display or share information with other users or third parties. For instance, you may share ASK QX conversations via shared links or transmit information to third-party applications through custom actions for GPTs. It is essential to trust any user or third party with whom you choose to share information.

Your Entitlements
Depending on your location, individuals may possess certain statutory rights concerning their Personal Information. These rights may include:

Access: Obtain access to your Personal Information and details about its processing.

Deletion: Request the removal of your Personal Information from our records.

Rectification: Correct or update inaccuracies in your Personal Information.

Data Portability: Transfer your Personal Information to a third party.

Processing Restrictions: Restrict how we process your Personal Information.

Consent Withdrawal: Revoke your consent, where applicable, as the legal basis for processing.

Objection: Object to the processing of your Personal Information.

Complaint Filing: Lodge a complaint with your local data protection authority.
Certain rights can be exercised through your QX LABS PTE. LTD. account. If unable to utilise your account for this purpose, kindly submit requests via support@qxlabai.com.

Accuracy Disclaimer: Services like ASK QX generate responses by predicting the most likely words based on user input. In some instances, these words may not be the most factually accurate. Therefore, reliance on the factual accuracy of model output is not recommended. If you observe inaccuracies about yourself in ASK QX output and wish for correction, please submit a correction request through QX LABS PTE. LTD. address. Given the technical intricacies, correction may not be feasible in every instance. Alternatively, you can request the removal of your Personal Information from ASK QX’s output using this form.

Additional Disclosures for U.S. States
The table below furnishes supplementary details concerning the types of Personal Information we collect and the methods through which we disclose such information. For a comprehensive understanding of the Personal Information collection, usage, and retention, please refer to the sections “Personal Information We Collect,” “How We Use Personal Information,” and “Security and Retention” respectively.

Type of Personal Information Sharing of Personal Information Sharing of Personal Information
Identification details, including but not limited to your name, contact information, IP address, and other device identifiers. We may share this information with our affiliates, vendors, and service providers for processing in line with our instructions; with law enforcement and other third parties for the legal reasons mentioned earlier; with parties engaged in Transactions; with corporate administrators of enterprise or team accounts; and with other users and third parties as per your sharing preferences.
Business-related details, including your record of transactions We may share this data with our affiliates, vendors, and service providers for processing in line with our instructions; with law enforcement and other relevant third parties for the legal purposes mentioned earlier; with parties engaged in Transactions; and with corporate administrators of enterprise or team accounts.
We may disclose this data to our affiliates, vendors, and service providers to process in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in Transactions; and to corporate administrators of enterprise or team accounts. We may share this data with our affiliates, vendors, and service providers for processing according to our instructions; with law enforcement and other third parties for the legal reasons outlined above; with parties involved in Transactions; and with other users and third parties you decide to share it with.
Geolocation Data We may share this information with our affiliates, vendors, and service providers for processing in accordance with our instructions; with law enforcement and other third parties for the legal reasons mentioned above; and with parties involved in Transactions.
Sensitive Personal Information, including your account login credentials and payment card details We share this information with our affiliates, vendors, and service providers, as well as law enforcement and parties involved in Transactions.

Privacy Rights

Subject to local law and applicable exceptions, individuals may have the following privacy rights regarding their Personal Information:

  • The right to receive information about how we process your Personal Information, including specific pieces of data collected from you.
  • The right to request the deletion of your Personal Information.
  • The right to rectify inaccuracies in your Personal Information.
  • The right to be free from discrimination based on the exercise of your privacy rights.

We do not “sell” or “share” Personal Information for cross-contextual behavioural advertising, as defined by local law. Additionally, we refrain from processing sensitive Personal Information to infer consumer characteristics.

Exercising Your Rights: To exercise privacy rights, email support@qxlabai.com where applicable under local law.

Verification: For security reasons, we may require verification of your credentials before processing requests to know, correct, or delete Personal Information. Non-account holders or those suspected of fraudulent activity may need to provide additional verification, including proof of residency.

Authorised Agents: Rights requests through an authorised agent are accepted. The agent must provide signed written permission to act on your behalf, and you may need to independently verify your identity and residency. Submit authorised agent requests to support@qxlabai.com.

Appeals: If allowed by local law, you may appeal decisions related to your privacy rights by contacting support@qxlabai.com

Children’s Privacy
Our Service is not intended for individuals under the age of 13, and QX LABS PTE. LTD. does not knowingly collect Personal Information from such individuals. If you believe that a child under 13 has provided Personal Information through our Service, please contact us at support@qxlabai.com. We will promptly investigate and, if necessary, delete the information. If you are aged 13 to 17, you must obtain permission from your parent or guardian to use our Services.

External Website Links

The Service might feature links to websites outside QX LABS PTE. LTD.’s management or control, including social media platforms (“Third-Party Sites”). Interactions on Third-Party Sites are regulated by their specific privacy policies and terms of service, not governed by this Privacy Policy. Inclusion of these links doesn’t imply our endorsement or review. For information about the privacy practices on Third-Party Sites, please refer directly to their policies.

Security and Data Storage

We employ reasonable commercial measures, both technical and organisational, to safeguard Personal Information against loss, misuse, and unauthorised access, disclosure, alteration, or destruction, whether online or offline. However, it’s essential to note that no Internet or email transmission is entirely secure or free from errors. Email communication with us, in particular, may lack absolute security. Therefore, exercise caution in determining the information you transmit via the Service or email. Moreover, we are not liable for evading any privacy settings or security protocols present on the Service or third-party websites.

We will only retain your Personal Information for the duration necessary to deliver our Service to you or fulfil other legitimate business objectives, such as resolving disputes, ensuring safety and security, or meeting legal obligations. The duration of retention depends on various factors, including the volume, type, and sensitivity of the information, potential risks associated with unauthorised use or disclosure, our processing purpose, and applicable legal requirements.

International User Information

When utilising our Service, you acknowledge and accept that your Personal Information will undergo processing and storage within our facilities and servers located in the United States. Additionally, it may be disclosed to our service providers and affiliates operating in other jurisdictions.
Legal Grounds for Processing: Contractual Performance: We process your Account Information, Content, and Technical Information to provide and uphold our Services as per our contractual agreement. This information is essential for service provision, and failure to provide it may impact our ability to offer Services.

Legitimate Interests: Our processing of Account Information, Content, Social Information, and Technical Information aligns with our legitimate interests. These interests encompass protecting our Services from misuse, fraud, or security threats and enhancing, refining, or promoting our Services, including model training. Explore our guidelines on opting out of information usage for model training.

Consent: Your consent is sought when we request permission to process your Personal Information for a specified purpose communicated to you. You reserve the right to withdraw your consent at any time.

Legal Compliance: Personal Information usage occurs to fulfil our legal obligations, ensuring compliance with applicable laws or safeguarding our, our affiliates’, users’, or third parties’ rights, safety, and property.

Data Transfers: For transfers of Personal Information outside specific countries, we implement appropriate safeguards as mandated. All transfers adhere to legally valid transfer mechanisms.

Data Protection Officer: For inquiries related to the processing of Personal Information, you can contact our data protection officer at support@qxlabai.com.

Amendments to the Privacy Policy
Periodically, we may revise this Privacy Policy. In such instances, an updated version will be published on this page, unless another form of notice is mandated by applicable law.

How to contact us

Please contact support if you have any questions or concerns not already addressed in this Privacy Policy.