Terms of Use

Thank you for choosing QX Labs AI. 

These Terms of Use govern your access and use of our applications and websites, both web and mobile versions (collectively referred to as our “Platform”) as well as all Products, information, functions, features, and services provided by us through our Platform (collectively referred to as our “Services”). “Products” includes all products set out in the [https://askqx.qxlabai.com/, https://text2code.qxlabai.com/].

The Terms of Use form an agreement between you and QX LABS PTE. LTD. (referred to as “QX Labs AI”, “we”, “us”, or “our” in these Terms of Use). By accessing and/or using our Platform or our Services, you acknowledge that you have read and understand, and agree to be bound by and comply with, our Terms of Use, Privacy Policy, Business Terms and Use and Communications Policy. If you do not agree to these Terms of Use or our other policies, do not access and/or use our Platform or our Services. 

Our Business Terms govern use of our application programming interfaces (“APIs”) and other services intended for businesses and developers.  

By accessing our Platform and / or using our Services, you agree to comply with any and all guidelines, notices, policies and instructions issued by us pertaining to such access and / or use. We may revise these guidelines, notices, policies and instructions from time to time and by continuing your access and / or use you are taken to be aware of and bound by any changes upon their publication on the Platform.

General access to Platform and/or use of Services

General compliance. You agree and undertake to use our Platform and Services in compliance with applicable laws, including any applicable data privacy and cybersecurity laws; and trade, sanctions and export control laws.  

Age restrictions. If you are below 18 years of age (or the age of majority in your jurisdiction), you must obtain consent from your parent or legal guardian and their acceptance of these Terms of Use. This will encompass: (1) an agreement to take responsibility for your actions; (2) any charges associated with your use of any of our Services; and (3) your acceptance and compliance with these Terms of Use. In the absence of the above, you must stop using / accessing this Platform and using the Services. 

Account registration. Use of our Platform and Services is restricted only to users who have registered an account with us. Please provide accurate, current and complete information when registering your account and do not share your account credentials or make your account available to any other person. You remain responsible for all activities that occur under and / or are associated with your account. You must ensure that all passwords, API keys, other authentication methods and credentials to access or use our Services are kept confidential and not disclosed to other persons. 

Privacy and data protection. By accessing our Platform and / or using our Services, you acknowledge that you have read and agree to our Privacy Policy and consent to our collection, use and disclosure of your personal data for the purposes as set out therein. 

Security. You agree to promptly notify us if you believe or suspect that your account with us has been compromised, or if you are subject to a malicious attack that may negatively impact the Services. 

Prohibited activities. You agree and undertake not to engage in the following activities: 

  1. Use our Services in a manner that infringes, misappropriates, or violates the rights of any person or party; 
  2. Use our Services in a manner harmful to children, or which generates content that is offensive or harmful; objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or is otherwise unsuitable for publication including with respect to race, religion, origin or gender; or is otherwise prohibited by applicable laws; 
  3. Modify, copy, lease, sell or distribute any aspect of our Services; 
  4. Attempt to, or assist in, reverse engineering, decompiling or revealing the source code or underlying components of our Services, to the extent this restriction is permissible under applicable laws; 
  5. Attempt to, or assist in, accessing our Platform or Services to build a competing product or service, including to develop or train competing machine learning models or related technology, except as expressly approved by us in writing; 
  6. Represent that generated content was generated by a human when it was not; 
  7. Use our Platform or our Services to introduce computer viruses, worms, Trojan horses, time bombs, cancel bots, corrupted files, or any software intended to damage or alter a computer system or data; 
  8. Use software or automated means to use multiple accounts, requests, generated content or queries to strip, scrape, or mine data from our Platform;
  9. Assist any person in relation to any of the above.

Software. We may, from time to time and without prior notice, upgrade, modify, suspend or discontinue the provision of or remove, in whole or in part, the Platform or any Services, and shall not be liable if any such change prevents you from accessing the Platform or any part of our Services. 

Third-party services. Our Services may incorporate third-party software, products, or services and output. You must comply with the terms of such third-party services as set out by the relevant service providers and conduct your own independent assessment of such third-party licence terms. Use of such third-party services is at your own risk and we will not be responsible for any loss or damage arising from such use.

Access to our Services. Our Platform and Services will require modifications and updates from time to time. We reserve the right to modify, suspend, or terminate our Services or your access to our Services at any time, in our sole discretion and without notice to you. To the maximum extent permissible under applicable law, we will not be liable for any consequences of such modification, suspension or termination of our Services.

Corporate accounts. If you create an account using an email address owned by an organisation (for example, your employer), this account will be considered a corporate account. A corporate account differs to a general consumer account that will be taken by the B2C products.. Please see our Business Terms for more information.

Questions, complaints, or feedback. If you have any questions or complaints, please contact our support staff at the following email: complaints@qxlabai.com. 

We value your feedback and in providing it, you agree that we may use and incorporate such feedback without any limitations or compensation to you.  

Ownership of the Platform, Services and Products

We and our affiliates own all rights, title, and interest, including intellectual property rights, in and to our Platform, Services and Products. 

These Terms of Use otherwise do not grant you or QX LABS PTE. LTD. any rights to the other person or party’s Content or intellectual property, by implication or otherwise. 

Content 

In the course of using our Services, you may provide prompts and input (“Input”) and receive generated output (“Output”) based on such Input (collectively, “Content”). You are responsible for such Content, in particular, ensuring that such Content does not violate any applicable laws or these Terms of Use. By using our Services, you represent and warrant that you have all required rights, licences and permissions to provide Input and use the Content. 

Content ownership. As between you and QX LABS PTE. LTD., to the extent permissible under applicable laws, you retain your ownership rights in any of your Input. We hereby authorise you to use any Output generated by you in compliance with these Terms of Use and our guidelines and policies. Note that due to the nature of our Services and artificial intelligence, your Output may not be entirely unique and may be similar to Output generated by other users. The mentioned authorisation to you does not extend to other users’, or any other third-party’s, Output. 

Use of Content. We may use Content to provide, maintain, develop, and improve our Services, comply with applicable laws, enforce our policies, and keep our Services secure. 

Accuracy. Given the nature of artificial intelligence, the use of our Services may occasionally result in Output that is incomplete or inaccurate. By using our Services, you acknowledge and agree:

  • To the risk that Output may not always be accurate or up to date; 
  • Not to rely on generated Output as a sole source of truth or factual information, or as a substitute for professional advice (including financial, legal, or medical advice); and
  • Where Output relates to a particular person, not to use such Output for any purpose that could have a legal or material impact on that person (including decisions relating to credit, educational, employment, housing, insurance, legal, or medical issues). 

By using our Services, you also acknowledge that our Services may generate or provide incomplete, inaccurate, or offensive Output that does not reflect our views. References to any third party products or services in any Output does not indicate that the third party endorses or is affiliated with us. 

Platform, Services and Product Features

Beta Form Services. You may be provided access to our Services in beta form (“Beta Form Services“). Note that our Beta Form Services are provided on an as-is basis and are intended for purposes of assessment and review. We cannot guarantee, represent or warrant that the our Beta Form Services will be of satisfactory quality, fit for purpose, non-infringing, consistently accessible, operate smoothly and error-free, or that any Content will not be affected by our Beta Form Services. We expressly disclaim all express and implied warranties in relation to the Beta Form Services, or any warranties arising out of or in connection with any course of dealing or trade, to the maximum extent permissible by applicable law.

Administrators. Where the necessary requirements are met, you may be appointed as an Administrator of QX LABS PTE LTD Business Services. As an Administrator, you will be responsible for administering and managing the QX LABS PTE LTD Business Services for a particular account with end users within your own organisation (which may include any related entities). This may include the right to manage user accounts (including creation, deletion, suspension, and access to user accounts), and monitor and take down certain Content infringing our guidelines and policies. You must ensure that you have obtained the necessary approvals and consents required from within your organisation to perform these tasks. 

Use of our Platform and Services to generate Code. Please note that code Output generated by our Services may be subject to third-party licences, including open source licences. It is your sole responsibility to ensure you are compliant with any such licences.

Software Extensions. Our Platform and Services may contain software extensions that allow you add specific features and functionalities to our Services by integrating external websites or apps (“External Sites“) developed by third party developers (“Software Extension“). You are solely responsible for your use of such External Sites through Software Extensions. You acknowledge use of Software Extensions is at your own risk and that we cannot be held responsible for offensive on inappropriate content found on External Sites. You should only enable and install trusted and reliable Software Extensions after reviewing their terms and conditions, guidelines and policies. 

If you install, enable and activate a Software Extension, you give your consent to our transfer of relevant portions of your Content and other data, such as your location, to the relevant External Site(s). The handling of such data will be in accordance with the terms set out in our Privacy Policy and the equivalent of the External Site(s). To the maximum extent permitted by law, we will not be responsible for the data after it has been provided to such External Site(s).

You acknowledge that data from External Sites may be used as Input into your Content generated using our Services, and that use of such data will also be subject to the terms and conditions, guidelines and policies of the External Sites.   

We retain the right, but are not required to, review and remove Software Extensions from our Platform and Services at our sole discretion.     

Fees 

Billing information. Please provide complete and accurate billing information when purchasing our Services, including a valid payment method. 

Payment of fees. We will automatically charge your payment method as per your selected billing period unless and until you cancel your account. You are responsible for all applicable taxes, which we will charge when required. Non-payment may result in us downgrading your account or suspending or terminating your access to our Services until payment is received. We reserve any other rights of collection available to us. 

We may change our prices from time to time. Where we increase our subscription prices, we will provide you with at least 30 days’ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase. 

Cancellation. You can cancel your paid subscription at any time. Payments are non-refundable, except where required by applicable laws. These Terms do not override any mandatory local laws regarding your cancellation rights. 

Instances of payment failure. Where you have made payment for a subscription to our Services but fail to receive such subscription, please contact our support staff at the following email: support@qxlabai.com. 

Termination and Suspension

We reserve the right to cancel or reject your use of our Services and delete your account: 

  1. At our sole discretion if we reasonably suspect or determine that you have violated our Terms of Use, or any other of our applicable guidelines or policies; 
  2. At our sole discretion if we reasonably suspect or determine that your use of our Services could cause risk or harm to us, our users, or any other person; 
  3. If our provision of the Services to you is otherwise prohibited by applicable laws; or 
  4. If any of our vendors has suspended or terminated our use of any third-party services or products required to enable us to provide you with access to our Services (each, a “Service Suspension”). 

In the case of a Service Suspension, we will use reasonable efforts to provide you with notice of such suspension and resume your access to the Services as soon as reasonably possible after we have rectified the issue giving rise to the Service Suspension, where rectifiable. We will have no liability for any damage, liabilities, losses, or any other consequences that you may incur as a result of the Service Suspension. 

If you believe we have suspended or terminated your account in error, please contact our support staff at the following email: support@qxlabai.com. 

In the event that we decide to discontinue our Services, we will provide you with advance notice and a refund for any pre-paid and unused Services.

Dispute resolution 

If you have any questions or complaints, please contact our support staff at the following email: support@qxlabai.com. 

Informal dispute resolution. If the issue escalates and you have any claims arising out of or relating to these Terms of Use or our Services (a “Dispute”), we would first like to try to address your concerns prior to commencing formal legal action, and both parties agree to try to resolve the Dispute informally. You agree to initiate this process by sending us a via complaints@qxlabai.com, following which we will issue you a notice through the email address indicated therein. If we are unable to resolve a Dispute within 60 days, either party may initiate arbitration. We also both agree to attend an individual settlement conference upon either party’s request during this time. Any statute of limitations will be tolled during this  informal resolution process. 

Mandatory arbitration. If we are unable to resolve the Dispute, all Disputes shall be resolved through final and binding arbitration. You have the right to opt out of arbitration within 30 days of account creation or of any updates to these arbitration terms within thirty (30) days after the update has taken effect by sending an email to our complaints team at the following email: complaints@qxlabai. If you opt out of an update, the last set of agreed upon arbitration terms will apply. 

     Arbitration forum. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (the “SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (the “SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore and the language of the arbitration shall be English. The Tribunal shall consist of one (1) arbitrator to be appointed by the chairman for the time being of the SIAC. 

In respect of any court proceedings in Singapore commenced under the International Arbitration Act 1994 in relation to the arbitration, the parties agree (a) to commence such proceedings before the Singapore International Commercial Court (the “SICC”); and (b) in any event, that such proceedings shall be heard and adjudicated by the SICC. 

Indemnification

Claims against us. If you are a business or organisation, you will indemnify and hold us, our affiliates, and our personnel, harmless, from and against any costs, losses, liabilities, damages and expenses (including reasonable attorneys’ fees) from third-party claims arising out of or relating to: (a) Content; (b) your use of the Services and Content; or (c) any violation of these Terms of Use. You must promptly notify us of any such third-party claim and reasonably cooperate in the defence against this claim. 

Claims against users. We agree to defend users of our Platform and Services for any damages awarded by a court of competent jurisdiction and any settlement amounts payable to a third party (provided we agree in our sole discretion to such settlement amounts) arising out of a third party claim alleging that the Services (including training data we use to train a model that powers the Services, and the model powering the Services) infringe any third party patent, trade secret, trade mark or copyright rights. Such indemnity will not apply where: 

  1. the alleged infringement arises out of or in connection with Content or any training data the user provides to us and/or enters as Inputs when using the Platform and Services;
  2. the alleged infringement arises out of or in connection with the user’s fraud, wilful misconduct, or failure to comply with applicable laws, industry standards and/or these Terms of Use and our policies;
  3. the user had actual or constructive knowledge that the Content was infringing or likely to be infringing; 
  4. the user disabled, ignored, was wilfully blind to, neglected, or failed to use any relevant product, safety or restrictive features provided by our Platform or Services; 
  5. Content was modified, amended, or used in combination with other products, services, software or technology not offered by us or on our behalf;
  6. the user has breached the terms of our policies and/or guidelines;
  7. the claim alleges violation of trade mark or related rights based on use in trade or commerce; and
  8. the allegedly infringing Content was generated by third party products, services or content.

Indemnification process. A party seeking an indemnity must promptly provide the indemnifying party with written notice upon becoming aware of any claim, and must reasonably cooperate in the defence of or investigation of the claim (including preserving and sharing the applicable Content). The indemnifying party will retain the right to control the defence and settlement of any such claim, provided that the party seeking indemnity is entitled to participate in its own defence at its sole expense. The indemnifying party cannot enter into any settlement or compromise of any claim without prior written consent of the other party, which will not be unreasonably withheld, except that the indemnifying party may without consent enter into any settlement of a claim that resolves the claim without liability to the other party, impairment to any of the other party’s rights, or requiring the other party to admit wrongdoing or liability or to undertake an ongoing affirmative obligation. 

Sole remedy. To the extent covered in this Clause 8 (Indemnification), indemnification is each party’s sole and exclusive remedy for any third-party claim that the Services or Content infringe intellectual property rights. 

Warranties and limitation of liability

Warranties. Each party represents and warrants that it is authorised to enter into these Terms of Use, and entering into and performing their obligations under these Terms of Use will not violate any of its corporate rules and any applicable laws. 

Disclaimer of warranties. Except to the extent expressly provided for in these terms, to the maximum extent permitted under law, (a) the Services and Output are provided on an “as is” and “as available basis” without warranty of any kind; and (b) we make no warranties (express or implied), including but not limited to warranties of merchantability, non-infringement, fitness for a particular purpose, satisfactory quality, and quiet enjoyment, as well as any implied warranty arising from statute, course of dealing or performance, or trade use. We do not warrant, and disclaim that, the Services or Output are accurate, complete or error-free, that use of our Services will be uninterrupted, or that any content will be secure or not lost or altered. By using our Services, you acknowledge and agree that such use is at your own risk and you will not rely on Output as a sole source of truth or factual information, or as a substitute for medical, legal, or other professional advice. Further, we make no warranties (express or implied) relating to third-party products or services, including third-party interfaces. References to a third party in Output does not indicate that such third party endorses or are otherwise working with or affiliated with us. 

Limitation of Liability. Neither we nor any of our affiliates or licensors will be liable for any damages arising out of or related to these Terms of Use, in particular damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, goodwill, business, contracts, revenue, data or other losses, even if we had been advised of the possibility of such damages and even if such damages were foreseeable. Our aggregate liability is limited to the greater of (i) the amount you paid to us in the twelve (12) months immediately prior to the event that gave rise to the claim and (ii) one hundred and fifty Singapore dollars (SGD 150). The limitations in this section apply only to the maximum extent permitted by applicable laws. 

Please note that some or all of these terms may not apply to you depending on your country of residence, as the disclaimer of certain warranties or the limitation of certain damages may not be permissible. In some instances you may also have additional rights. In such cases, these Terms of Use only limit our responsibilities to the maximum extent permissible by applicable laws. 

Our affiliates, suppliers, licensors, and distributors are intended third-party beneficiaries of this section. 

Copyright complaints

If you believe that your intellectual property rights have been infringed, please submit a request to the address below or send an email to complaints@qxlabai.com

QX LABS PTE. LTD.
68 CIRCULAR ROAD
#02-01
SINGAPORE (049422)

Please ensure that your request includes the following information: 

  • Your particulars, including your address, telephone number, and e-mail address;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the allegedly infringing material can be found on our Platform;
  • A statement from you that you believe in good faith that the disputed use is not authorised by the copyright owner, their agent, or the law; and
  • A statement from you that the information in your request is accurate and that you are the copyright owner, or that you are authorised to act on the copyright owner’s behalf, and your physical or electronic signature.  

Miscellaneous

Cumulative rights and remedies. Unless otherwise provided under these Terms of Use, the provisions of these Terms of Use and our rights and remedies under these Terms of Use are cumulative and without prejudice and in addition to any rights or remedies we may otherwise have, whether in law or in equity, and no exercise by us of any one right or remedy (whether under these Terms of Use or in law or in equity) shall operate to hinder or prevent our exercise of any other such right or remedy. 

Non-waiver. Our failure to or delay in enforcing these Terms of Use shall not constitute a waiver of our rights to do so. 

Severability. If at any time any provision of these Terms of Use are or become illegal, invalid, or unenforceable in any respect, the legality, validity, and enforceability of the remaining provisions in these Terms of Use will be unaffected and will continue in force as if that illegal, invalid or unenforceable provision was severed from these Terms of Use. 

Entire agreement. These Terms of Use constitute the entire agreement between you and us relating to the Services and, except for any Service-specific terms, supersedes and replaces any prior or contemporaneous understandings, communications and agreements with respect to the Services. 

Governing law. The use of the Platform and/or the Services and these Terms of Use are governed by and shall be construed in accordance with Singapore law. 

Assignment. You may not assign your rights under these Terms of Use without our prior written consent. We may in our sole discretion assign our rights under these Terms of Use to any affiliate, subsidiary, or successor in interest of any business associated with our Services.  

Amendments to these Terms. We may by notice through the Platform or by other methods of notification (including through e-mail) vary these Terms of Use. We will provide 30 days’ notice ahead of changes to these Terms of Use that will significantly impact you, unless the update is essential for compliance with applicable laws, in which case we will provide notice as promptly as possible. All other changes will become effective once published on our Platform. If you do not accept these changes, please stop access or use of the Platform and the Services. Your continued access to or use of the Platform and / or the Services will be taken to indicate your consent to the modified Terms of Use.

If you are an Indian residence you may need to follow additional terms of use. Please follow the link for more details.