Use and Communications Policy

We encourage responsible and safe use of our applications and websites, both web and mobile versions (collectively referred to as our “Platform”) as well as all Products, information, functions, features, and services provided by us through our Platform (collectively referred to as our “Services”). “Products” includes all products set out in the [https://askqx.qxlabai.com/, https://text2code.qxlabai.com/]. To facilitate this, we have established a Use and Communications Policy applicable to all users of QX LABS PTE. LTD.’s (referred to as “QX Labs AI”, “we”, “us”, or “our” in this Use and Communications Policy) Services, which should be read in conjunction with our other policies, in particular our Terms of Use and Business Terms, as appropriate. If you do not agree to this Use and Communications Policy or our other policies, do not access and/or use our Platform or our Services.

Should we find that your Content or usage of our Services deviates from our policies, we may request that you make necessary modifications. Repeated or severe violations could lead to additional measures, including the suspension or termination of your account. We may revise these guidelines, notices, policies and instructions from time to time and by continuing your access and/or use you are taken to be aware of and bound by any changes upon their publication on the Platform.

Prohibited Uses of our Platform or our Services. In the course of using our Services, you may provide prompts and input (“Input”) and receive generated output (“Output”) based on such Input (collectively, “Content”). Use of our Platform or our Services is strictly prohibited for the following purposes:

  • Unlawful Activities: Use of our Platform or our Services for any unlawful activities is prohibited.
  • Prohibited Material: Our Platform or our Services should not be used to generate or disseminate any material objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or is otherwise prohibited by applicable laws.
  • Child Sexual Abuse Material (“CSAM”) or Exploitative Content Involving Children: Any generation of Content that exploits or harms children, especially CSAM, will be reported to the respective authorities in the relevant jurisdictions.
  • Generation of Hateful, Harassing, Violent Content or Online Harms: Content expressing, inciting, causing or promoting hate, strife, intolerance, harassment, threats, bullying, and any promotion or glorification of violence, suffering, distress, humiliation, or offence to others is strictly disallowed.
  • Generation of Malware: Attempts to generate code intended to disrupt, damage, or gain unauthorised access to computer systems and critical infrastructure are strictly prohibited.
  • High-Risk Activities with Potential Physical Harm to individuals: Our Platform or our Services should not be used in or used to facilitate, in any form whatsoever, weapons development, military and warfare, and management or operation of critical infrastructure in energy, transportation, and water. Acts promoting self-harm, such as suicide, cutting, and eating disorders, through the use of our Platform or our Services are prohibited by our policies.
  • High-Risk Activities with Potential Economic Harm: Participation in high-risk activities with the potential to cause economic harm, such as multi-level marketing, gambling, automated determinations of eligibility for credit or employment, are not allowed.
  • High-Risk Government or Judicial Decision-Making: Involvement in high-risk executive and judicial decisions, which includes, but is not limited to, law enforcement, criminal justice, family justice and immigration, are strictly prohibited.
  • Privacy Violations: Collection or processing of personal data in non-compliance with relevant laws and regulations, especially for sensitive personal data such as financial or health information, is not permitted. 
  • Unqualified Advice: Our Platform and/or Our Services are not a substitute for and cannot provide medical, financial, legal or other professional advice.
  • Medical Claims: Our Platform and/or our Services are not fine-tuned to provide professional or unprofessional medical advice or medical information. Users should never rely on our Platform or our Services for diagnosis or treatment for any medical conditions. Our Platform or our Services should also not be used to promote or facilitate the use of pseudo-pharmaceuticals (which may include products with health claims that are not verified by the appropriate regulatory authorities)
  • Sexually Explicit Content, Adult Content and Adult Industries, and Romantic Connections: The use of our Platform or our Services for creation of content meant to arouse sexual excitement, erotic chat, pornography, sexually explicit content, promoting sexual violence or sexual activity involving coercion, or content with any association with adult content, adult themes or adult industries, and use of our Platform or our Services to facilitate the formation of romantic connections is strictly prohibited.
  • Political Campaigning or Lobbying: Generating high volumes of campaign materials, creating personalised campaign materials, building conversational or interactive systems for political advocacy, or developing products for political campaigning or lobbying purposes are disallowed.
  • Other Disallowed Activities: Our Platform or our Services shall not be used or employed to facilitate any of the following:
    • Fraudulent activities
    • Scams
    • Unlawful or inappropriate behaviour
    • Plagiarism
    • Any form of dishonesty (including impersonation)
    • Astroturfing (which may include false and/or misleading generation of grassroots support or reviews)
    • Creating, spreading or promoting misinformation 
    • Spam messages

Additional Requirements for Specific Uses. For use of our Platform or our Services in automated systems applied in consumer-facing and/or sensitive areas or industries, appropriate disclaimers about AI usage (including generative AI usage) and its potential limitations must be provided in clear and unambiguous terms. 

Use of our Platform or our Services to create simulations or convincing images / videos of individuals requires explicit consent to be obtained from the individual and must be clearly labelled as a “simulation” or a “parody.”

Use of our Platform or our Services on online platforms, live streams, and public displays. You may post any Content made by you during or through the use of our Platform or our Services on online platforms, and livestream such use to others as long as the following policies are complied with:

  • You must conduct reasonable checks before uploading or streaming any Content made through the use of our Platform or our Services to ensure that they comply with our policies. If any user Inputs are solicited from third parties, be it on online platforms, live streams or other public displays, you must also ensure that the entered Inputs comply with our policies.
  • The Content must clearly be identified as being generated through the use of AI in clear and unambiguous terms.
  • You (or, where you are acting as an authorised representative for a company or another person, that company or other person) must be clearly identified as the source of the Content.
  • You must inform us of any misuse or misappropriation of our Platform or our Services during the use of our Platform or our Services on online platforms, live streams and public displays.

In using our Platform or our Services, live streams and public displays, you acknowledge the risks of using our Platform or our Services.

Other uses of our Platform or our Services. Users may publish Content co-authored with the QX LABS PTE. LTD. application programming interfaces (“APIs”) as first-party written publications if the following conditions are met:

  • You must conduct reasonable checks before publishing such Content to ensure that they comply with our policies. For any portions of co-authored Content not attributable to QX LABS PTE. LTD. API, you must also ensure that such Content complies with our policies.
  • The Content must clearly be identified as being generated through the use of AI in clear and unambiguous terms.

Our API Policies. Our APIs serve as the backbone for businesses spanning diverse sectors and technology platforms. Whether utilised in iOS Apps, websites, Slack, or various other applications, the straightforwardness of our APIs enables seamless integration across a myriad of use cases. Within the bounds of the aforementioned use case restrictions, we authorise the integration of our APIs into products on all major technology platforms, app stores, and beyond.

Developer Software Extension Policies. In addition to the aforementioned prohibited uses of our Platform or our Services, we impose specific requirements on developers creating software extensions for our Platform or our Services:

  • The software extension manifest must include a clearly articulated description aligning with the functionality of the APIs exposed to the model.
  • Avoid including irrelevant, unnecessary, or misleading terms or instructions in the software extension manifest, API endpoint descriptions, or software extension response messages. This includes avoiding the use of directives discouraging the use of other software extensions or instructions attempting to influence or dictate our model behaviour.
  • Do not use software extensions to bypass or disrupt QX LABS PTE. LTD’s safety systems.
  • Do not employ software extensions to automate interactions with real individuals, either by simulating human-like responses or by responding with pre-programmed messages.
  • For software extensions that disseminate personal communications or Content generated by ASKQX, including but not limited to emails, messages, or other Content, it is imperative to clearly indicate in unambiguous terms that the Content was AI-generated.

Use of our Platform or our Services to develop software extensions must also comply with safety best practices to ensure and maintain a safe app environment.

Contact Us. If you would like to report any misuse of our Platform or our Services or breach of our policies, you may contact us at support@qxlabai.com

If you would like to collaborate with us on your research into our Platform or our Services (which may include our models and systems), or would like to speak to us about our Platform or our Services, please feel free to reach out to us at partnerships@qxlabai.com